Buy Back Policy

Buyback Policy for Silver Jewelry
Treva Iconic Jewels India Pvt. Ltd.

At Treva Iconic Jewels, we strive to offer our customers flexible solutions for upgrading or exchanging their jewelry. Our buyback policy allows you to return your silver jewelry and earn points for future purchases. Please review the terms and conditions carefully.

1. Eligibility for Buyback
Eligible Products: This policy applies exclusively to silver jewelry purchased from Treva Iconic Jewels.
Condition: The product can be returned in any form, provided that all parts of the jewelry are intact. No silver elements should be missing.


2. Buyback Value and Points System
Upon receiving and verifying the returned product, we will credit points to your Treva Iconic Jewels account equivalent to 50% of the original invoice value.
1 point equals 1 INR.
These points can be redeemed exclusively for new purchases at Treva Iconic Jewels stores or our online platform.


3. Points Validity and Usage
The credited points will be valid for 5 years from the date of issue.
Points can be used for any silver jewelry purchase, with the following conditions:
Purchases made using points will not be eligible for any ongoing discounts, promotions, or schemes.


4. Return Process
Shipping & Handling:
Customers are responsible for the courier charges associated with returning the jewelry.
You must ensure that the jewelry is securely packed and includes the original invoice for smooth processing.


Verification:
Upon receiving the returned product, our quality assurance team will verify the item for completeness and condition.
If any discrepancies are found (such as missing parts), Treva Iconic Jewels reserves the right to reject the buyback request.


5. Dispute Resolution
In the event of any dispute regarding the condition, valuation, or any aspect of the buyback process, the final decision will rest solely with Treva Iconic Jewels India Pvt. Ltd..


6. Contact Us
For further assistance or inquiries regarding our buyback policy, you may contact our customer service team via email:

Email: trevajewels@gmail.com