FAQs

Our "No Interrogations, Just Returns"  policy truly shows how dedicated we are to ensuring your satisfaction. If you are not completely satisfied with your purchase, you have the opportunity to initiate a return within 7 days from the date of delivery. We appreciate that preferences can evolve over time, and we are committed to ensuring a smooth and hassle-free return process for you.

To initiate a return, it's as simple as contacting our customer support team. They will be more than happy to guide you through the process with ease. We are happy to provide you with instructions on how to securely package the item and arrange for its return.

We make returns hassle-free, and there are just a few conditions to keep in mind.

- The item must be returned in its original, unused condition and packaging.

- Returns must be initiated within 7 days from the date of delivery.

We want to ensure that returning an item is as convenient as possible for you. There are no restocking fees associated with returns under our "No Interrogations, Just Returns" policy?

Once we receive the returned item and verify its condition, we will be able to initiate the refund process. Great news! Refunds will be promptly issued to the original payment method used for the purchase. Please allow 10-15 days for the refund to reflect in your account.

Unfortunately, we only offer refunds for returned items and do not support direct exchanges.

We apologise for any inconvenience caused by receiving a damaged or defective item. In such cases, please feel free to reach out to our customer support team right away. We are here to assist you every step of the way in returning the item and ensuring a smooth process for a replacement or refund.

Yes, our No Questions Asked return policy applies to items purchased during promotional sales or discount periods. However, the refund amount will reflect the actual price paid after applying the promotion or discount.

If you have any further questions or require clarification about our "No Interrogations, Just Returns" policy or any other aspect of your purchase, please feel free to contact our dedicated customer support team. They are here to assist you and provide any help you may need. We are committed to making sure that your experience with Treva Iconic Jewels is nothing short of amazing! Your satisfaction is our top priority, and we are here to ensure that every moment you spend with us is filled with joy and delight.

Our Cancellation Policy is designed to offer you maximum flexibility in managing your orders. It provides clear guidelines and procedures for easily cancelling an order placed on our website.

Absolutely! You have the option to cancel your order as long as it hasn't been shipped yet. To ensure a smooth cancellation process, please reach out to our dedicated customer support team at your earliest convenience. Kindly provide them with your order details.

To request an order cancellation, please feel free to reach out to our customer support team. Our team is here to support you every step of the way during the cancellation process and offer any assistance you may need.

You have the option to request the cancellation of a part of your order or the entire order, based on your preference. Please provide specific details to our customer support team, so they can assist you effectively.

Typically, we don't charge any cancellation fees for orders that are cancelled before they are shipped. However, please note that if your order has already been processed and shipped, you may be responsible for return shipping costs as outlined in our Return Policy.

When your order is successfully cancelled before shipment, you can expect a refund to be issued to the original payment method used for the purchase. Please allow 15 days for the refund to reflect in your account.

If you have successfully cancelled an order, you can expect a refund soon. If you haven't received it within the expected timeframe, please contact our customer support team for assistance. We are committed to investigating the matter thoroughly and ensuring that your refund is processed promptly.

If you have any further questions or need clarification about our Cancellation Policy or any other aspect of your order, feel free to contact our dedicated customer support team. They are here to help you! We are dedicated to making sure that your satisfaction is our top priority, and we are here to guarantee that your experience with Treva Iconic Jewels is nothing short of positive and seamless.

Our jewellery is beautifully crafted using 925 sterling silver, a premium and highly esteemed alloy in the jewellery industry.

925 sterling silver, also known as sterling silver, is a beautiful alloy that combines 92.5% pure silver with 7.5% other metals, typically copper. This combination greatly enhances the strength, durability, and overall quality of the silver, making it perfect for crafting intricate and lasting jewellery pieces.

Sterling silver is the perfect choice for jewellery making because of its exceptional balance between purity and durability! The addition of other metals, like copper, enhances the strength of silver while preserving its stunning appearance and lustre. This makes sterling silver the perfect choice for intricate designs and pieces that are meant to be cherished!

While sterling silver is generally considered hypoallergenic, some individuals with extreme sensitivities may still experience reactions. If you have a known sensitivity to certain metals, it's advisable to test a small area of skin or consult a dermatologist before wearing new jewellery.

Sterling silver jewellery can develop a natural patina or tarnish over time due to exposure to air, moisture, and other environmental factors. This is a normal characteristic of silver and can often be restored with proper care and cleaning. Regular cleaning and storing your jewellery in a dry, air-tight container can help minimise tarnishing.

To enhance the beauty of your sterling silver jewellery, simply clean it with care using a soft polishing cloth or a gentle jewellery cleaning solution. Use gentle materials that will protect the surface from scratches. When you're not wearing your jewellery, make sure to store it in a cool, dry place to keep it safe from any potential damage caused by direct sunlight or moisture.

Our warranty typically covers manufacturing defects, but natural tarnishing due to wear and environmental factors is not typically covered. However, we are committed to ensuring your satisfaction with our products, and our customer support team is available to assist with any concerns you may have.

While sterling silver is durable, it's advisable to avoid wearing your Treva Iconic Jewellery in water, especially in chlorinated pools or hot tubs. Prolonged exposure to water can contribute to tarnishing and potentially impact the longevity of your jewellery.

If you have any further questions or would like more information about the composition, care, or quality of Treva Iconic Jewellery, please feel free to reach out to our dedicated customer support team. They will be more than happy to assist you! We are thrilled to be here to offer you the guidance and assistance you need to cherish your treasured pieces for years to come!

Our Warranty Policy reflects our commitment to delivering high-quality and meticulously crafted jewellery. It outlines the guidelines and procedures related to warranties provided for our products.

Yes, we offer a one month warranty on all our jewellery products. This warranty covers manufacturing defects and ensures that you can enjoy your treasured pieces with confidence.

Our warranty covers manufacturing defects, including issues related to materials or craftsmanship. This includes defects that affect the structural integrity or appearance of the jewellery.

If you believe that your jewellery has a manufacturing defect covered by the warranty, please contact our customer support team. Our team will guide you through the warranty claim process and provide assistance.

The warranty claim should be initiated within the warranty period from the date of purchase. We recommend contacting our customer support team as soon as you notice a potential issue.

Our warranty does not cover damages caused by:

• Normal wear and tear
• Accidental damage or mishandling
• Improper care or maintenance
• Unauthorised repairs or modifications
• Loss of stones or other components
• Non-manufacturing related issues

When you initiate a warranty claim, our team will assess the issue and determine if it falls within the warranty coverage. If it does, we will work to repair or replace the item as appropriate. Please allow at least 15 days for the resolution of your warranty claim.

If the issue with your jewellery is covered by the warranty and is determined to be a manufacturing defect, there will be no additional fees for the repair or replacement. However, please note that return shipping costs may apply as per our Return Policy.

The warranty is designed to address manufacturing defects and facilitate repairs or replacements. If you wish to return a product for a refund, you should refer to our Return Policy for guidance.

The warranty is generally non-transferable and applies to the original purchaser of the jewellery item.

For all warranty-related inquiries or to initiate a warranty claim, please contact our customer support team. Our team is here to assist you and ensure a smooth warranty claim process.

Yes, creating an account is recommended for a seamless and personalised shopping experience on our website/app. While you can browse our products without an account, having an account offers several benefits.

Creating an account with Treva Iconic Jewels provides the following advantages:

• Faster Checkout: Your shipping and billing information will be saved, making future checkouts quicker and more convenient.
• Order Tracking: You can easily track the status of your orders and view your order history.
• Wishlists: Create and manage wishlists of your favourite jewellery pieces for easy reference.
• Exclusive Offers: Receive notifications about special promotions, discounts, and new arrivals.
• Personalized Recommendations: Based on your browsing and purchase history, we can provide tailored product recommendations.

To create an account, follow these steps:

• Visit the Treva Iconic Jewels website or app.
• Click on the "Sign Up" or "Create Account" button.
• Provide the required information, such as your name, email address, and password.
• Click "Create Account" to complete the process. You may also have the option to sign up using your social media accounts.

Yes, you can place an order as a guest without creating an account. Simply select the items you wish to purchase, add them to your cart, and proceed to checkout. However, creating an account offers added convenience and benefits for future orders.

Yes, if you placed an order as a guest, you will receive order confirmation and tracking information via the email provided during checkout. You can use this information to track your order's status.

Yes, we take your privacy and security seriously. Your personal information is stored securely and used in accordance with our privacy policy. We do not share your information with third parties without your consent.

Yes, you can log in to your account at any time to update your account information, including your shipping and billing addresses, contact details, and password.

If you wish to delete your account, please contact our customer support team. Keep in mind that deleting your account will also remove your order history and saved information.